Train Conductor

Key Responsibilities

Train Operations: Coordinating with Train Drivers and other Operational Teams to ensure smooth train operations – Following schedules, monitor signalling systems, and communicate with Control to maintain adherence to timetables. · Passenger Assistance: Assist passengers with boarding and exiting trains, check tickets, providing travel information, and ensure a comfortable and safe journey. You’ll support passenger inquiries, offer assistance to vulnerable passengers, and maintain a welcoming atmosphere on board. · Safety and Security: Ensure the safety and security of passengers. You’ll enforce safety regulations, conduct safety inspections, and respond to emergencies or incidents promptly. You’ll be trained in emergency procedures and act as leaders in evacuations or other critical situations. · Fare Collection and Revenue Protection: Collect fares, validate tickets, and ensure proper fare payment from passengers. You’ll also monitor for ticket irregularities and address instances of fare evasion or unauthorized travel. · Communication and Coordination: Maintain communicate with Station Dispatch, Train Drivers, Dispatchers, and other crew members to ensure seamless coordination throughout the journey. You’ll provide updates on delays or disruptions and relay important information to passengers. · Record-Keeping: Maintain accurate records of passenger counts, ticket sales, incidents, and other relevant information. These records help track operational performance and provide data for analysis and planning. · Customer Service: Be responsible for delivering exceptional customer service – interact with passengers in a courteous and professional manner, address complaints or concerns, and strive to create a positive and enjoyable travel experience.

Essential Requirements

Because this is an apprenticeship, you’ll also need a good level of numeracy and literacy, so ideally you will hold GCSE grade D in Maths and English (or equivalent). Don't worry if you haven’t got any previous qualifications, as part of the apprenticeship, you'll sit a functional skills test to achieve a level 2 in Maths and English before you take the end-point assessments at the end of your apprenticeship. The role is safety critical, so there are some essential requirements for you to meet: Live within 45 minute car journey from the station you work from. Be at least 17 years of age at the time of application. Pass the RIS3452 Train Worker medical assessment, including drugs and alcohol screening. Not have defective colour vision. Commit to working early, late and weekend shifts – without relying on public transport.