Infrastructure Engineer

Key Responsibilities

Our Role

As an Infrastructure Engineer, you will monitor and maintain our IT infrastructure systems,

You will provide an excellent level of customer service at all times, which includes positively dealing with customer needs, regularly updating customers, and portraying a positive image of the company at all times.

You will be required to track all problems thoroughly.

You will play an active role in Projects, providing IT strategy, advice on the latest technology and will ensure successful implementation of the chosen technologies and smooth delivery to the business.

You will provide, primarily, office-based support but also remote support, ensuring the business is supported to achieve its targets.

Site visits will be required for mobilisations and project work where necessary.

Working alongside the IT Technical Infrastructure Manager, you will investigate ways to improve information security through technology and business policies.

Key Responsibilities

We are looking for someone to deliver support services effectively and efficiently

We are looking for someone to ensure infrastructure services are available during core operational times for given areas of responsibility

We are looking for someone to ensure servicing and maintenance schedules are undertaken at the designated times

We are looking for someone to work in line with Service Level Agreements delivering the requirements of Network Plus, ensuring that targets are met

We are looking for someone to follow agreed processes and procedures for the support teams

We are looking for someone to deal with priority one incidents; escalating immediately to IT management

We are looking for someone who, in the event of recurring incidents with significant repercussions, will take ownership and apply the measures necessary to achieve a permanent solution

We are looking for someone to resolve any issues with personal work delivery as identified

We are looking for someone to keep up to date with the latest infrastructure, service industry and educational developments

We are looking for someone to understand and clearly communicate the service requirements of Network Plus to peers

We are looking for someone to assist in the implementation of all IT policies and procedures, especially those for service provision We are looking for someone to mentor and coach of more junior members of the IT team

Essential Requirements

Extensive experience of maintaining IT infrastructure: VMWare, Veaam, Microsoft Active Directory, Exchange/O365, Cisco networking, Firewalls and SAN storage

A very analytical mind, able to tackle a problem from different angles and make decisions quickly

Strong communication and negotiation skills

Good written and oral communication skills

Good project management skills

Ability to conduct and direct research into IT issues and products as required

Ability to present ideas in business-friendly and user-friendly language