Training Manager

Key Responsibilities

Co-op Live are on a mission to create the best live music experience in the UK. As we gear up to opening our doors, we’re looking for a Training Manager. To lead on the on the planning, development, co-ordination, and delivery of all training for our venue teams. You will deliver training which energises our people and drives the best in class fan experience. Our Role * Lead on the design and delivery of the Co-op Live induction for all event teams with exceptional customer service underpinning everything we do * Work in partnership with the Operations team including Venue Management, Security and Health & Safety to design and deliver training for the event teams - including stewards, hosts and supervisors * Develop a portfolio of training that will include eLearning, face to face, external specialist and formal qualification training for opening the arena and then develop an annual training schedule * Manage the implementation of the Learning Management System to drive automation * Co-ordinate all event team training requirements in readiness for opening so that each team member has the relevant training to work an event * Inspire the event teams to deliver the ultimate fan experience in everything that they do * Develop a "Train the Trainer" program to upskill supervisors and managers in the delivery of core training to our teams * Support the training and development of our graduate and apprenticeship programs to support grassroots talent into the music, entertainment, and hospitality industry * Proactively schedule and manage all annual training renewal requirements via the Learning Management System Please apply here for the role - https://careers-ovguk.icims.com/jobs/10616/training-manager/job

Essential Requirements

Knowledge, Skills and Experience Essential * Experience in delivering volume training * Experience in delivering compliant training * Understanding of current NVQ funding routes * Extensive experience in designing and delivering training * You’ll be an excellent communicator, with a passion for inspiring others * Great customer service experience * An infectious can-do approach to training and customer service * Great knowledge of training techniques * Thrive when its buzzing, taking control and delivering awesome results * A team player who enjoys working in a high achieving, fast paced environment * Flexible approach, able to flex and adapt as and when needed * Don’t be afraid to think outside the box and champion creativity Desirable * CIPD qualification - level 5 * Experience in events, stadium or hospitality * Knowledge of venue management and training requirements Our venue is for the fans, the artists, everyone! Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK! We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. We are committed to creating a great place to work amplifying voices from all different backgrounds. There is something for everyone at Co-op Live, come and get involved.